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Lad Brokes United Kingdom
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Terms & Conditions

These Terms govern your relationship with the operator of ladbroces.com when you access or use the online gambling services offered under the Lad Brokes profile for UK players (the "Services"). These Terms are effective from 1 January 2026 and were last updated on 6 November 2025.

By creating an account on ladbroces.com, placing any bet, using any bonus, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, together with the Privacy Policy, any applicable Game Rules, and any specific promotional terms that may apply. If you do not agree, you must not use the Services.

Definitions

For the purposes of these Terms, the following defined terms apply. These definitions are intended to clarify your relationship with the operator and to support compliance with UK gambling regulation.

  • Operator means LC International Limited, which operates the Lad Brokes brand online for the Lad Brokes profile via the website ladbroces.com, licensed and regulated in Great Britain by the UK Gambling Commission under licence number 54743, and in other markets (where accepted) by the Gibraltar Gambling Commissioner under licences RGL 010 and RGL 012.
  • Website means the online platform located at ladbroces.com and any sub-domains or mobile applications operated by the Operator for the Lad Brokes profile.
  • User or Player means any natural person who is at least 18 years old, resides in the United Kingdom, has successfully registered an account on the Website, and uses the Services for personal entertainment and not for commercial or professional purposes.
  • Account means the personal online gambling account created by you on the Website and maintained by the Operator in your name for the purpose of using the Services.
  • Services means all online betting and gaming services made available by the Operator through ladbroces.com, including but not limited to sports betting, casino games, live casino, virtuals, and any related ancillary services.
  • Bet or Wager means any stake of real money or eligible bonus funds placed by you via your Account on an event, game, market, or outcome offered on the Website.
  • Bonus means any promotional funds, free bets, free spins, cashback, or other benefits credited by the Operator to your Account under a promotion, loyalty scheme, or goodwill gesture, subject to specific terms and wagering requirements.
  • Real Money Balance means the funds you have deposited into your Account, together with any winnings derived from such funds and not yet withdrawn, excluding Bonus funds.
  • Bonus Balance means any Bonus funds, free bets, free spins or equivalent credits that are subject to specific wagering, eligibility, and expiry conditions before they may be converted into withdrawable Real Money.
  • Wagering Requirement means the total value of qualifying bets you must place using Bonus funds (or, where applicable, Real Money) before a Bonus or associated winnings may be converted into Real Money and withdrawn.
  • Game Rules means the rules applicable to a specific game, sport, market, or product (including rules provided by third-party game suppliers), as displayed on or linked from the Website.
  • KYC (Know Your Customer) means the identity, age, address, affordability, and source-of-funds verification processes required under applicable anti-money laundering and safer gambling regulations, as further explained in the Operator's verification information available via the Website help centre.
  • Self-Exclusion means a voluntary measure requested by you to exclude yourself from gambling with the Operator for a specified minimum period, which may also extend across other UK online brands operated by the Entain group (including certain sister brands such as Coral, Gala Bingo and Foxy Bingo) and across the national GAMSTOP self-exclusion scheme, as described on the Website.
  • ADR means Alternative Dispute Resolution provided by an independent third party approved by the UK Gambling Commission. For UK customers, the Operator's appointed ADR is the Independent Betting Adjudication Service (IBAS) at ibas-uk.com.
  • Force Majeure Event means any event outside the reasonable control of the Operator, including but not limited to power failures, network interruptions, acts of God, war, strikes, or failures of third-party suppliers.

Account Registration

Eligibility and Age Verification

  • Eligibility: You may open an Account for Lad Brokes via ladbroces.com only if you:
    • are at least 18 years old (gambling under 18 is a criminal offence in the UK);
    • are resident in the United Kingdom and located in the UK at the time of gambling on the Website;
    • are legally capable of entering into binding contracts; and
    • are not self-excluded with the Operator, any Entain group brand covered by the shared self-exclusion systems, or through GAMSTOP in a way that prohibits your use of the Services.
  • Verification (KYC / AML): In order to comply with UK anti-money laundering, counter-terrorist financing and safer gambling regulations, the Operator will perform identity, age, address and (where appropriate) affordability and source-of-funds checks. You agree to provide accurate information and any documents requested, which may include:
    • proof of identity (e.g. passport, driving licence);
    • proof of address (e.g. utility bill, bank statement);
    • payment method evidence (e.g. copy of bank card, bank statement);
    • source-of-funds or affordability evidence (e.g. payslips, savings statements).
    The Operator may restrict deposits, betting or withdrawals until verification is completed, as further explained in the verification guidance linked from the Website.

Registration Process and Account Security

  • Registration: To open an Account, you must complete the online registration form on ladbroces.com, provide true, complete and up-to-date information, and agree to these Terms. The Operator may require email and/or SMS verification and may reject or close any Account at its reasonable discretion and in accordance with regulatory requirements.
  • Account Details: You must keep your login details, passwords, and any security information confidential and must not share them with any other person. You are responsible for all activity on your Account unless the Operator has failed to implement reasonable technical and organisational security measures.
  • Accuracy of Information: You must ensure that the information associated with your Account (including name, address, contact details, payment details and source-of-funds information) remains accurate and up to date. You must promptly inform the Operator of any changes via the Website account settings or customer support.
  • Single Account Policy: For the Lad Brokes profile on ladbroces.com, you may hold only one Account in your own name. Creating multiple or "duplicate" accounts, impersonating another person, or opening an Account on behalf of a third party is prohibited and may lead to closure of all related accounts and forfeiture of Bonuses or winnings where permitted by law.
  • Inactive and Closed Accounts: The Operator may classify an Account as inactive after a prolonged period of no login or betting activity and may apply the provisions on dormant accounts set out on the Website. You may close your Account at any time via account settings or customer support. Closure or self-exclusion may also impact your access to other Entain group brands as described in the safer gambling information on the Website.

Betting & Gameplay Rules

Placing Bets and Game Participation

  • Offer and Acceptance: A Bet is only accepted once it is recorded in the Operator's systems and appears in your betting history with a unique transaction reference. Adding selections to a betslip or receiving a pre-confirmation message does not in itself constitute acceptance. The Operator is not obliged to accept any Bet and may refuse or limit stakes in line with internal risk management and regulatory obligations.
  • Minimum and Maximum Stakes: Minimum and maximum stake or payout limits may apply per market, event, game, or customer. These limits are displayed on the Website or may be communicated at the time of bet placement. The Operator may apply individual limits to your Account (for example as part of safer gambling measures), which you agree to respect.
  • Game Rules and Third-Party Providers: Each game or betting market is governed by its specific Game Rules as displayed on or linked from the Website. Where games are supplied by third-party providers, their rules form part of these Terms to the extent relevant. In the event of any inconsistency, the rules most favourable to regulatory compliance and consumer protection will prevail.
  • Bet Settlement and Results: Bets are settled based on the official results declared by the relevant governing body or, for casino and virtual games, by the random number generator (RNG) or game outcome as recorded by the Operator's systems. If the Operator reasonably believes that a result has been mis-reported, it may delay settlement until the outcome is verified.

Errors, Cancellations and Conduct

  • Obvious Errors: If a Bet is accepted at odds, terms, or a price that is clearly incorrect or the result of a technical or human error (an "obvious error"), the Operator may void the Bet, settle it at the correct odds, or otherwise adjust it in line with its error policy and applicable regulation. Where reasonably practicable, the Operator will act in a way that is fair, transparent, and in line with UK Gambling Commission expectations.
  • Bet Cancellation and Cash-Out: Once accepted, Bets cannot generally be cancelled by you. Cash-Out or similar features may be available on selected markets but are offered at the Operator's discretion and are not guaranteed. Any Cash-Out settlement is final once processed by the systems.
  • Live Casino and Chat Conduct: When using live casino tables, chats or any interactive features, you must:
    • behave respectfully towards dealers, staff and other players;
    • not engage in harassment, hate speech, threats, or abusive language;
    • not promote illegal activity, other websites, or commercial services;
    • not collude with other players or attempt to manipulate game outcomes.
    The Operator may mute, restrict or suspend your access to chat or games in case of breach.
  • Fraud, Collusion and Prohibited Conduct: You must not engage in fraud, money laundering, match-fixing, arbitrage using inside information, chip dumping, use of bots or automated systems, advantage play that exploits obvious faults, or any similar misconduct. The Operator may suspend or close your Account, void or withhold winnings (where lawful) and report suspected criminal activity to relevant authorities and the UK Gambling Commission.
  • Responsible Gambling: The Operator provides tools such as deposit limits, time-outs, reality checks and self-exclusion, and participates in group-wide safer gambling systems within the Entain group and the national GAMSTOP scheme. Use of these tools may impact your access not only to Lad Brokes on ladbroces.com but also to other group sites covered by shared systems, as explained in the safer gambling information on the Website.

Bonus Terms

General Bonus Conditions

  • Promotional Offers: From time to time, the Operator may offer Bonuses, free bets, free spins, cashback or similar incentives for Lad Brokes users via ladbroces.com. Each promotion will have specific terms (the "Bonus Terms") describing eligibility, activation, wagering requirements, game restrictions, time limits and any maximum win or conversion caps.
  • Eligibility and Activation: Bonus availability may be restricted to specific customers (for example new customers, returning customers or members of a loyalty programme), subject to account status, verification and safer gambling assessments. To activate a Bonus, you may need to:
    • opt-in on the promotions page or in your Account settings;
    • enter a promotion code; and/or
    • meet a minimum deposit or qualifying bet requirement within the stated period.
  • Wagering Requirements: Unless otherwise stated, Bonuses are subject to wagering requirements that must be met within a specified timeframe (for example, within 7, 14 or 30 days from crediting). Only qualifying bets placed in accordance with the relevant Bonus Terms will count towards the wagering requirement. Until the requirement is met, withdrawals of Bonus funds or related winnings may be restricted.

Restrictions, Abuse and Combining Promotions

  • Game Weighting and Exclusions: Different games or bet types may contribute differently towards wagering requirements, and some may be excluded altogether (for example, certain high-risk roulette bets, low-margin sports markets, or games identified as ineligible in the Bonus Terms). The contribution table and exclusion list will be set out in each specific offer.
  • Bonus Abuse: Bonus abuse, including but not limited to matched betting, using multiple accounts, collusion, hedging bets across different sites, or exploiting obvious errors, is prohibited. Where the Operator reasonably suspects Bonus abuse or irregular play patterns, it may cancel Bonuses, withhold or remove Bonus funds and any winnings derived from them, and limit or close your Account in line with applicable law and regulatory guidance.
  • Combining Promotions: Unless expressly stated, Bonuses and promotions cannot be combined. If multiple promotions apply, the Operator will determine the order in which Bonuses are issued, used and cleared. Certain promotions may require that no other offer is active at the same time; details will be specified in the individual Bonus Terms.
  • Expiry and Removal: Bonuses, free bets and free spins are time-limited. If the applicable timeframe expires before you meet the wagering requirements, any unused Bonus funds and, where specified, associated winnings may be removed from your Account. You can track active Bonuses, wagering progress and expiry dates in your Account area.
  • Transparency and Fairness: Bonus Terms will be presented in clear and transparent language, in line with UK consumer protection requirements. In the event of any inconsistency between these Terms and specific Bonus Terms, the terms that are most favourable to regulatory compliance and consumer protection will prevail, subject to the Operator's regulatory obligations.

Payments & Withdrawals

Deposits

  • Payment Methods: The Operator supports a range of deposit methods for Lad Brokes users of ladbroces.com, which may include debit cards, bank transfers, e-wallets and other locally available options. The methods currently accepted, along with any limits and fees, are displayed in the cashier section of the Website and may change from time to time.
  • Ownership of Payment Methods: You may only use payment methods in your own name. The Operator may request documentation to confirm that you are the legitimate holder of any payment method used. Use of third-party payment methods without permission is prohibited and may be treated as fraud.
  • Deposit Limits and Fees: Minimum and maximum deposit limits apply per transaction and per method. These are shown in the cashier. The Operator does not generally charge deposit fees, but your bank or payment provider may do so. You remain responsible for any third-party charges.
  • Currency and Conversion: Your Account will normally be maintained in GBP (pounds sterling) for UK customers. If you deposit using a different currency, conversion may be performed by your payment provider at their prevailing rates and subject to their fees, for which the Operator is not responsible.

Withdrawals

  • Withdrawal Requests: You may request withdrawals of your Real Money Balance via the cashier. Withdrawals are, where possible, made back to the same payment method and in the same proportion used for deposits, subject to regulatory and anti-money laundering requirements. The Operator may require additional verification before processing withdrawals.
  • Processing Times: The Operator aims to process withdrawal requests promptly. Internal processing times and expected timeframes for each payment method are displayed in the cashier (for example, within 24 hours for internal processing, plus additional time for your bank or provider). Actual times may vary due to verification checks, third-party delays or Force Majeure Events.
  • Limits and Fees: Minimum and maximum withdrawal limits may apply per transaction, per day, per week or per month. The Operator will not charge withdrawal fees for standard transactions unless such fees are clearly disclosed before you confirm the withdrawal. Any fees charged by your bank or payment provider remain your responsibility.
  • Anti-Money Laundering and Source-of-Funds: The Operator may withhold processing of withdrawals until all required KYC and source-of-funds checks have been satisfactorily completed. Where the Operator reasonably suspects money laundering, terrorist financing, fraud or other criminal activity, it may freeze funds, suspend the Account and report the matter to relevant authorities, in accordance with UK law.

Refunds, Chargebacks and Treatment of Funds

  • Refunds and Void Bets: If a Bet is void under the Game Rules or due to an obvious error, the stake will normally be returned to your Account. For voided Bets involving Bonus funds, the treatment of the stake and any associated wagering requirements will be governed by the applicable Bonus Terms.
  • Chargebacks: You must not request a chargeback or reversal of any valid transaction. Where a chargeback is initiated, the Operator may suspend or close your Account, recover any funds improperly withdrawn, and may deduct from your balance any reasonable costs incurred as a result of the chargeback, subject to applicable law.
  • Segregation of Funds: Customer funds are held in accordance with the customer funds protection arrangements described in the Operator's UK Gambling Commission public register entry and on the Website. The level of protection (e.g. basic, medium or high) is as specified in that information, and you should review it carefully to understand how your money is protected in the event of insolvency.
  • Inactive Balances: If your Account remains inactive for a prolonged period, the Operator may apply dormant account procedures as described on the Website, which may include reasonable attempts to contact you and, where allowed by law, charging a reasonable administration fee or closing the Account and dealing with remaining balances in accordance with applicable unclaimed property rules.

Limitation of Liability

Operator's Responsibilities

  • Fairness and Technical Integrity: The Operator aims to provide the Services with reasonable skill and care, using certified random number generators and game systems that meet regulatory standards. The Operator is responsible for ensuring that games are fair, that bets are settled in accordance with the relevant rules, and that customer funds are handled in line with UK Gambling Commission requirements.
  • Accuracy of Information: While the Operator takes reasonable care to ensure that information displayed on ladbroces.com (including odds, fixtures, results and balance information) is accurate, occasional errors or omissions may occur. In such cases, the Operator will correct the error and, where it affects a Bet, will act fairly and in accordance with these Terms and regulatory guidance.

Exclusions and Limits

  • Service Interruptions: The Services are provided on an "as is" and "as available" basis. The Operator does not guarantee that the Website or games will be uninterrupted, error-free or free from viruses. The Operator is not liable for losses arising from technical failures, network interruptions, system errors, or Force Majeure Events, provided it has taken reasonable steps to prevent and mitigate such issues.
  • Indirect and Consequential Loss: To the maximum extent permitted by law, the Operator is not liable for any indirect, consequential or special loss or damage, including loss of profits, data, goodwill or opportunity, even if foreseeable, arising out of or in connection with your use of the Services.
  • Cap on Liability: Subject to the paragraph below, the Operator's total aggregate liability to you in respect of any claim arising out of or in connection with a particular Bet, game or transaction will not exceed:
    • the amount of the relevant stake or wager placed by you; or
    • where the claim does not relate to a specific Bet, the total amount of deposits made by you into your Account in the six months preceding the event giving rise to the claim,
    whichever is higher, subject always to applicable consumer protection law.
  • Non-Excludable Liability: Nothing in these Terms limits or excludes the Operator's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
  • Your Responsibility: You use the Services at your own risk. You are responsible for ensuring that your equipment, internet connection and security software are adequate to access the Website and that you comply with any local laws applicable to you.

Intellectual Property Rights

Ownership

  • Content and Software: All intellectual property rights in the Website ladbroces.com and the Lad Brokes profile, including but not limited to software, source code, databases, graphics, logos, trademarks (including the Lad Brokes brand as used online), text, audio and video content, belong to the Operator, its group companies (including Entain PLC) or its licensors.
  • Limited Licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your private, non-commercial entertainment only, in accordance with these Terms. No other rights are granted.

Restrictions on Use

  • No Unauthorised Copying: You may not copy, reproduce, distribute, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Website, software or content, except to the extent expressly permitted by law.
  • No Commercial Use: You may not use any part of the Website or content for commercial purposes without the prior written consent of the Operator or the relevant rights holder.
  • Trademarks: The Lad Brokes name, logos and related marks used on ladbroces.com, as well as the marks of Entain group companies and third-party game providers, are protected trademarks. You may not use them without prior written permission, other than as permitted by law for non-commercial identification.
  • Reporting Infringement: If you believe that any content on the Website infringes your intellectual property rights, you should contact the Operator using the contact information set out below, providing sufficient details to allow the claim to be assessed.

Privacy & Data Protection

Your personal data is collected and processed by the Operator in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • Privacy Policy: Detailed information about how the Operator collects, uses, shares, stores and protects your personal data, as well as your data protection rights, is set out in the Privacy Policy available on ladbroces.com. The Privacy Policy forms part of these Terms, and you should read it carefully.
  • Regulatory and Compliance Use: Your information may be used for purposes required by law and regulation, including age and identity verification, anti-money laundering checks, responsible gambling monitoring, fraud prevention, and reporting to regulators such as the UK Gambling Commission and other competent authorities.
  • Marketing Preferences: You can manage your marketing preferences via your Account settings or by following the instructions in communications you receive. Your choice regarding marketing does not affect service-related communications necessary for the operation of your Account.

Changes to Terms

Updates and Notification

  • Right to Amend: The Operator may amend these Terms from time to time to reflect changes in law or regulation, regulatory guidance, technical or security requirements, product changes, or improvements to consumer protection.
  • How You Will Be Informed: Material changes will be notified to you by appropriate means, which may include:
    • a notice or banner on ladbroces.com;
    • a pop-up requiring acceptance when you log in or before you place a Bet; and/or
    • an email or message to the contact details registered on your Account.

Your Rights if You Disagree

  • Acceptance of Changes: Continued use of the Services after the updated Terms take effect will constitute your acceptance of the changes. You may be asked to confirm acceptance explicitly (for example, by ticking a box).
  • Disagreement with Changes: If you do not agree with the updated Terms, you should stop using the Services and may close your Account. In such case, you may withdraw any eligible Real Money Balance subject to standard verification and withdrawal procedures.
  • Historical Versions: The Operator will retain or make available information about previous versions of the Terms in line with regulatory expectations, and you may request details of the version applicable to a particular transaction if reasonably required for a dispute.

Termination & Suspension

Operator's Right to Suspend or Close

  • Grounds for Action: The Operator may suspend or close your Account, restrict access to certain products, or withhold funds where reasonably necessary to:
    • comply with law, regulation or an order from a competent authority or regulator;
    • investigate or address suspected breaches of these Terms, including fraud, money laundering, bonus abuse or use of multiple accounts;
    • implement safer gambling measures, including self-exclusion or other risk-based interventions; or
    • manage technical or security issues that affect the integrity of the Services.
  • Notice: Where legally permitted and reasonably practicable, the Operator will notify you of suspension or closure and the main reason for such action. In some cases (e.g. where mandated by law enforcement or where notification could prejudice an investigation), the Operator may not be able to provide detailed reasons immediately.

Effect on Bets and Funds

  • Open Bets: If your Account is suspended, open Bets may remain pending but you will be unable to place new Bets or access certain products. Where the Account is closed, open Bets may be settled in the normal course or voided, depending on the circumstances and regulatory requirements.
  • Balances on Closure: Upon closure of your Account (other than for fraud, money laundering, or serious regulatory breaches), any remaining Real Money Balance will be returned to you, subject to standard verification procedures and any deductions required or permitted by law. Treatment of Bonus funds is governed by the applicable Bonus Terms.
  • Self-Exclusion and Time-Out: If you request self-exclusion or a time-out, your access to the Services will be restricted for the specified period and may, in line with Entain group systems and the GAMSTOP scheme, also restrict your access to other covered brands. Further details are provided on the Website's safer gambling pages.

Governing Law & Jurisdiction

Applicable Law

  • Governing Law: For customers registered under the Lad Brokes profile and using ladbroces.com from within Great Britain, these Terms, their subject matter and formation, and any disputes arising out of or in connection with them, are governed by the laws of England and Wales.
  • Mandatory Consumer Rights: Nothing in these Terms affects any mandatory statutory rights that you have as a consumer under the law of your place of residence in the UK.

Dispute Resolution

  • Internal Complaints: If you have a complaint, you should first contact customer support using the details set out below and provide full information about the issue. The Operator will handle complaints in accordance with its internal complaints procedure and UK Gambling Commission requirements, aiming to resolve them fairly and within reasonable timeframes.
  • Alternative Dispute Resolution (ADR): If your complaint relates to gambling transactions and remains unresolved after you have completed the Operator's internal complaints procedure, you may refer the dispute to the Operator's appointed ADR provider, the Independent Betting Adjudication Service (IBAS). Details are available at ibas-uk.com and via links on ladbroces.com.
  • Court Proceedings: Subject to any ADR process and your statutory rights, the courts of England and Wales have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Services.
  • Regulatory Oversight: The Operator is licensed and regulated in Great Britain by the UK Gambling Commission (licence number 54743). You may consult the public register entry for further regulatory information at the UK Gambling Commission's official website.

Contact Information

If you have any questions about these Terms, wish to make a complaint, or need assistance with your Account, you can contact the Operator using the channels below. The most up-to-date contact details are always published on ladbroces.com and in the help centre.

  • Customer Support (general queries and complaints):
    • Online Help Centre: Access the help and FAQ section via ladbroces.com, where you can find live chat or messaging options (where available) for Lad Brokes customers.
    • Email: You may contact customer support using the contact form or email address provided in the help centre on ladbroces.com. Please include your username, full name, and a clear description of your query or complaint.
  • Responsible Gambling Support:
    • Information about safer gambling tools, support organisations and self-exclusion (including GAMSTOP) is available via the responsible gambling pages on ladbroces.com.
  • Legal and Regulatory Correspondence:
    • Formal legal notices or regulatory correspondence relating to the Lad Brokes profile should be sent to the Operator's registered or licensed office address as set out in the footer of ladbroces.com and in the UK Gambling Commission public register entry for licence 54743, marked for the attention of "Legal Department".

Important Notice: This Terms page is intended to reflect, in a clear and accessible way, the Operator's obligations under UK gambling and consumer law as at 2026. It should be read together with the detailed terms, rules and policies available on ladbroces.com, which remain the definitive source of your contractual relationship with the Operator.